Privacy Policy

The Privacy Policy set forth below is applicable to all services on this website, as well as to the pages and services with which the website is extended in the future.

The Privacy Policy is part of the General Conditions that govern this Website.

Who is responsible for the processing of your data?

ARCOS HERMANOS SA Company located at AVENIDA GREGORIO ARCOS 38 - 02007 ALBACETE (SPAIN)

Mail: rgpd@arcos.com

You can contact us in any way to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend you to review it, and if you have registered and access your account or profile, you will be informed of the changes.

CONTACTS OF THE WEB OR EMAIL

What data do we collect through the Web?

We can process your IP, what operating system or browser you use, and even the duration of your visit, anonymously.

If you provide us with information in the contact form, you will identify yourself in order to contact you, if necessary.

• Answer your questions, requests or requests.
• Manage the requested service, answer your request, or process your request.
• Information by electronic means, that relate to your request.
• Commercial information or events by electronic means, as long as there is express authorization.
• Perform analysis and improvements on the Web, about our products and services. Improve our commercial strategy.

NEWSLETTER CONTACTS

What data do we collect through the newsletter?

On the Web, you can subscribe to the Newsletter, if you provide us with an email address, to which the same will be sent.

We will only store your email and your name in our database, and we will proceed to send you emails periodically, until you request the cancellation, or stop sending emails.

You will always have the option to unsubscribe, in any communication.

• Manage the requested service
• Information by electronic means, that relate to your request.
• Commercial information or events by electronic means, as long as there is express authorization.
• Perform analysis and improvements in mailing, to improve our business strategy.

CUSTOMERS

For what will we use the data you provide us?

• Preparation of the budget and monitoring thereof by means of communications between both parties.
• Information by electronic means, that relate to your request.
• Commercial information or events by electronic means, as long as there is express authorization.
• Manage the administrative, communications and logistics services carried out by the person responsible.
• Billing and declaration of the appropriate taxes.
• Carry out the corresponding transactions.
• Control and recovery management.

CONTACTS SOCIAL NETWORKS

For what will we use the data you provide us?

• Answer your questions, requests or requests.
• Manage the requested service, answer your request, or process your request.
• Connect with you and create a community of followers.

The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies:

How long are we going to keep personal data?

We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.

When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.

Do we include personal data of third parties?

No, as a general rule we only treat the data provided by the owners. If you provide us with data from third parties, you must first inform and request your consent to said persons, or otherwise you will exempt us from any responsibility for the breach of this requirement.

 

And data of minors?

We do not knowingly collect online information from children under the age of 13. Our services are marketed towards adults. If we are notified that we have collected personal information, as defined by the Children’s Online Privacy Protection Act (“COPPA”), of a child under the age of 13, we will delete the information as expeditiously as possible.

We never sell the personal information of minors under 16 years of age and would not do so in the future without affirmative authorization of the consumer if between 13 to 16 years of age, or the parent or guardian of a consumer less than 13 years of age.

Will we make communications by electronic means?

They will only be made to manage your request, if it is one of the means of contact you have given us.

If we make commercial communications, they will have been previously and expressly authorized by you.

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection of the Personal Data that we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to avoid loss, misuse, alteration, unauthorized access and Theft of Personal Data.

To which recipients will your data be communicated?

We share your information with the following categories of recipients as an essential part of being able to provide the Service and related services and offerings, including customer service, to you:

• ARCOS HERMANOS SA subsidiaries and affiliates.
• Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.
• Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.
• Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings.
• Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.

We share your information with third parties only as described in this Privacy Policy, with your consent, or as disclosed at the time we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.

 

 

What rights do you have?

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. If you submit a valid and verifiable request and we can confirm your identity and/or authority to make the request, we will determine if retaining the information is necessary for us or our service providers to:

• Complete a transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Debug products to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with a legal obligation; and/or
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

If none of the above retention conditions apply, we will delete your personal information from our records and direct our service providers to do the same.

How to Exercise the Above Rights

To exercise your rights to disclosure or deletion described above, please contact us in this email: rgpd@arcos.com

Only you or a person who can demonstrate that they are legally authorized to act on your behalf may make a verifiable consumer request related to your personal information.

You may make a verifiable consumer request for access or deletion no more than twice within a 12-month period. The verifiable request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Such verification process will involve you confirming details of the personal information we have collected about you and will increase in scope in the event the nature of your request relates to the disclosure of sensitive personal information or the deletion of any personal information. In some instances, you may be required to submit proof of your identity (e.g., a driver’s license); and
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

You will not be required to create an account with us in order to submit a verifiable request, though we may communicate with you about your request via a pre-established account, if applicable. However, in order to safeguard the personal information in our possession, if we cannot verify your identity or authority to act on another’s behalf, we will be unable to comply with your request. We will only use personal information you provide when submitting a verifiable request to confirm your identity or authority, or to fulfill your request.

Changes to the Privacy Notice

You may request a copy of this Privacy Notice from us using the contact details set out above.
Where changes to this Privacy Notice will have a fundamental impact on the nature of our processing of your personal information or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise any rights you may have under applicable law (e.g., to object to the processing).

We reserve the right to make changes to our Privacy Statement at any time consistent with applicable local laws. Such changes, as long as they do not have a fundamental impact on the nature of our processing of your personal information or otherwise have a substantial impact on you, will be posted on this page. We encourage you to review the Web site and the Privacy Statement in particular periodically for any updates or changes.